Customer Advisor - German - Enterprise
Job :Customer Advisor
Enterprise is the largest transportation solutions provider, offering car and truck rentals, as well as car sharing and car sales.
Enterprise’s Rent-A-Car service makes renting a car seamlessly by finding the nearest location from a network of 7,600 neighborhood and airport branches in over 85 countries.
Booking management (create new reservations, update/amend and cancel reservations)
Provide support on all the lines of business and guidance over online platform self-help areas
Forwarding complaints through the “Catch and dispatch” system of sending them to the appropriate Department, no direct complaint handle
Providing support for the loyalty points users and managing their accounts.
Call and e-mail handling
Fluent or native in German with a good command of English
Availability to work in rotating shifts from Monday to Sunday, from 7 am to 7 pm
Excellent listening and communication skills. Positive attitude and team spirit
Excited about building a friendly yet professional relationship with the customer
Ease in multitasking several applications at once
Relocation Package that includes: three months of free accommodation, help setting up tax and bank account documentation and reimbursement of your flight ticket up to 400€
A renewable 6-month contract (CDD) from day one with the possibility for eventual CDI
Base salary + monthly performance bonus + daily meal allowance + monthly transportation allowance + 2 extra salaries/year)
Private Health Insurance + dental plan once you complete 6 months with the company+ English speaking Doctor on site
Full time (40 hours weekly)
Free training for all necessary software and product knowledge + continued training and development
Fair and regular assessments for positions like: Quality Specialist, Team Leader, HR Recruiter and many more.
Great office location with easy access by public transport (train, metro, and buses)
Discounts at gyms, restaurants, beauty centres, pharmacies and many more businesses in the area.
On-site kitchen with access to utilities, bi-weekly free fruit, and reduced-price vending machines
Ready to take up the challenge?
Join our team and show off your talent!
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