Crm Application Specialist – Ms Dynamics (M/F) - Lisbon

Crm Application Specialist – Ms Dynamics (M/F) - Lisbon

Kelly Services

Crm Application Specialist – Ms Dynamics (M/F) - Lisbon

Detalhes da Vaga

Kelly IT Resourcesis currently hiring aCRM Application Specialist – MS Dynamicsfor Lisbon and our client is a global medical products and technologies' company focused on therapies for the management of chronic conditions, with leading market positions in advanced wound care, ostomy care, continence, and critical care, and infusion devices. As part of our client's continued development, they are building anIT competency center in Lisbon, and require technically qualified, adaptable and ambitious IT professionals to support their mission to improve lives across the world.

Position:CRM Application Specialist – MS Dynamics
Reports to:Head of CRM
Role Summary:Part of a small CRM team-based and operating globally. This role will support the maintenance and operation of the Dynamics 365 CRM system and also support and consult on changes and project work. Working closely with the CRM systems product owners and support, development, and release partners, advising on Dynamics 365 best practices. Provide technical and process guidance to other members of the team and CRM project workstreams.

Duties and Responsibilities:

• Advising on technical design and solutions for the CRM Tool (MS-Dynamics) to ensure the environment set up is appropriate to align with the release, change and support standards;
• Work with Product Owners for the CRM tool to ensure best practice is being followed across all business units and geographies;
• Familiar with security, data, and compliance standards for CRM Tools, and responsible for ensuring these are followed in the evolution of the tool;
• Publish best practices for development and solution design;
• Work with 3rd Party developers to ensure that solutions and enhancements follow best practice as outlined above;
• Advising the Head of CRM and other business stakeholders on the capabilities of the system;
• Keeping up with upcoming functionality from Microsoft and advise on where this can be utilized across the business;
• Provide support, training and knowledge transfer specific to MS Dynamics 365 CRM to other members of the CRM team;
• Support project work - liaising with developers & testers (Internal & External) and occasionally providing system training to users.

Essential Skills Required:

• 5 years hands-on Dynamics 365 CRM experience;
• Experience in Customisation and Configuration of Dynamics CRM;
• Experience Training users on Dynamics CRM;
• Proficiency in English – writing and speaking.
Desirable Qualifications & Skills Preferred

• Dynamics CRM Certifications;
• Used to working in Global Environment.

If you consider having the required profile, please send us your CV.

Fonte: Jobs_Kellyservices



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