Costumer Support Supervisor (M/F/D)

Your new CompanyAn innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions, powered by a culture of continuous improvement, global talent and innovation, is looping for an CS Export Sales Ops Supervisor (m/f/d) - English Speaker.Your new roleAs a dynamic and strategic leader with extensive experience in customer service, order management, and international logistics, you'll play a key role in supporting commercial success for international order management and logistics operationsSupport high-performing Customer Care and Export Sales Operations teams.Oversee time sensitive daily operations including phone and order entry queues (OnBase, Ring Central), workload balancing, and SLA's management; Manages and resolves escalated calls and complex customer issues to ensure long-term satisfaction; Tracks and reports key metrics including order accuracy, customer satisfaction surveys, QA audits, voice activities, product complaints, training and compliance; Supports LATAM, EMEA, APAC sales teams and international hubs with order processing, inventory allocation, and shipping compliance; Ensures accurate export documentation and compliance with changing customs and trade regulations; Provides ongoing SOP training and organizational updates; Acts as a liaison between internal teams (Sales, AR, IT, Manufacturing) and external partners (customers, brokers).What you need to be successfulBachelor's degree in related field, or equivalent work experience, preferred; 5+ years proven experience in customer service, delivering high-quality support and client satisfaction; 2+ years in a leadershipor management role, effectively guiding teams and driving performance; English native or C2 minimum, French and / Spanish highly advantageous; Experience working with MS Office, Oracle, Agile and Salesforce required.
Excel and PowerBi experience preferred; Excellent verbal and written communication skills with well developed inter-personal and leadership skills.What the company can offer youHybrid working model; Annual Bonus;Meal Allowance; Health Insurance;Enjoy stability and resources provided by a well-established, fast growing multinational company.