Client Service Specialists (English & Portuguese Bilingual) - Full-Time

**Company Overview:

We are a specialised immigration consultancy company focus on Portuguese residency and citizenship. Our team is dedicated to providing top-tier, transparent service to ensure a smooth and efficient immigration process for our clients. With headquarters in Portugal and a global reach, we support our clients at every stage of their immigration journey.
**Job Description:
**
We are seeking a **Client Service Officer** to join our dynamic team. The ideal candidate will be customer-centric, detail-oriented, and capable of managing multiple client relationships simultaneously. This role focuses on ensuring a seamless client experience throughout the entire immigration process, with a focus on helping mainly English speaking clients.
**Key Responsibilities:
**
- **Client Relationship Management:
** Maintain and update our CRM system, ensuring client information is accurate and up-to-date.
- **Client Support:
** Guide clients through the immigration process, including document collection, application procedures, and liaising with key stakeholders such as bank managers, lawyers, and fund managers.
- **Client Communication:
** Provide timely responses to client inquiries via email, WhatsApp, Line, and WeChat, ensuring a high standard of service.
- **Process Guidance:
** Assist clients in preparing and gathering necessary documents for their immigration application.
- **Collaborative Engagement:
** Liaise with internal teams and external partners, such as legal experts, bankers, and investment managers, to ensure client needs are met.
- **Training:
** Receive training on specific immigration procedures and our proprietary CRM platform to ensure you can support clients effectively.
**Requirements:
**
- **Language Skills:
** Fluent in English (also fluency in Portuguese is preferred).
- **Technical Skills:
** Preferably be familiar with using CRM platforms and comfortable with various communication tools (email, WhatsApp, Line, WeChat).
- **Client-Centric:
** A strong focus on client satisfaction, attention to detail, and the ability to manage multiple tasks efficiently.
- **Work Environment:
** 2 days work in the office, and other days remote work, offering a high degree of autonomy and work-life balance.
**What We Offer:
**
- Training on all immigration procedures and systems.
- The opportunity to grow within a leading consultancy specializing in Portuguese immigration.
- A supportive, international and flexible work environment
**How to Apply:
**
If you're passionate about helping clients achieve their immigration goals and are looking for a flexible, remote role with growth potential, we'd love to hear from you. Please send your CV and a brief cover letter to us.