Cash Collections Analyst - German Speaker

Cash Collections Analyst - German Speaker




Cash Collections Analyst - German Speaker

Detalhes da Vaga

job description

Our client is a global medical products and technologies company, with leading market positions in advanced wound care, ostomy care, continence and critical care, and infusion devices.skills

- German, Portuguese and English speaker (at least B2);
- Finance or Management academic background;
- Working knowledge of SAP (desirable);
- Working knowledge of collections processes;
- Working knowledge of credit analysis;
- Previous experience of working in customer services (an advantage).responsibilities

To reduce receivable open balances and maintain a high level of customer service. The incumbent shall utilize direct communication with customers via phone, email or the collections tool to resolve disputes and obtain payment commitments.

- To contact and collect from external customers all aged receivables via call, email or the collections tool;
- To issue reminders in accordance with ConvaTec policies and procedures;
- To properly document the outcome of any contact with the customer in collections tool to ensure audit trail and customer relations;
- To work with the OTC Tower Lead to pro-actively manage customer accounts as required by the SLA’s;
- To investigate and address customer claims via disputes;
- To respond to general queries from customers regarding payments;
- To research and verify receipt of payments and investigate residuals (short pay or over pay);
- To notify the OTC Tower Lead regarding cash flow problems or unresponsive customers;
- To identify and process refund requests;
- To identify and process write-off requests;
- To negotiate and implement payment arrangement plans for delinquent customers in accordance with the ConvaTec GOA;
- To prepare trackers and assist with starting legal procedures;
- To receive notification of customer bankruptcy, verify obtained information and alert the OTC Tower Lead for further escalation;
- To participate in review calls as needed.benefits

- Salary and benefits will be informed in the interview phase.

Fonte: Neuvoo1_Ppc


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