.The PositionThe Organon Business Technology (BT) Quality Management Systems (QMS) Specialist, Business /Technical Analysis colleague will be responsible for providing support and business/technical analysis efforts for the Organon QMS platform, including requirements gathering, support, delivery, and enhancement management.This individual should have a familiarity with core Quality Management processes as well as BT core processes such as change management, service management, SDLC, and incident management.
This individual should understand analytics/AI relating to supporting and driving efficiencies in processes.
This individual should have strong collaboration and communication skills to work with business clients, our service management team, and our vendor(s) to provide best possible responses and services to our business clients.The individual should have experience with Compliance, Computer Systems Validation, and Data Integrity and how these are implemented day-to-day in the work BT does to deliver and support BT platforms for the business.
This individual will work closely with the QMS Platform Lead and the Agile delivery teams in the overall management, delivery, and support of our QMS platforms.ResponsibilitiesSupport for agile delivery teamsAnalytics/AI/Automation opportunitiesPartnering with other team members for requirements definition and new solution buildsBusiness communication / governanceAs a member of the Quality & Lab BT team for Organon, this individual will work closely with the business and other members within BT to ensure that the QMS platform is maintained and providing the required capability to the business.
This includes facilitating the proper uptime, managing upgrades/releases, managing support, partnering with the vendor, and working with the other team BT leads to support build and deliver new capabilities within the system.
Experience with Quality business processes preferred (Deviations, Document Management, CAPAs, Change Control).
Agile delivery experience and understanding is also preferred.The individual should be proactive, personable, adaptable and a good communicator.
The responsibilities include stakeholder management, project management, solution management, business / vendor management, and supporting and troubleshooting production issues, running daily management calls.
This role can be remote, working from home.This individual will be part of the global QMS team and will support all Quality business functions globally.Partner with other teams to ensure top tier support to business clients for QMS systems.Partner with other team members to manage the QMS platform day to day – including delivery and supportEstablish metrics for support and overall platform operationsStrong Business analysis skills, including documenting business and technical requirements
