Business Support Senior Assistant - Client Operations

DescriptionAbout Us WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.
From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.
Our WTW Regional Delivery Hub based in the heart of Lisbon encompasses a 175 strong global team that delivers operational excellence through innovation and streamlined solutions every single day.
The Opportunity From day one, you will be assigned your own responsibilities, giving you exposure to client assignments and enabling you to build up valuable experience and skills.
You will have opportunities to gain exposure to different aspects of our business and will be able to gain a solid understanding of what we do and how we do it.
What will you do? As Bill to Cash Senior Assistant, your key responsibilities will be to:
Ensure all the premiums received from the clients are paid out to the Carriers.Reconcile the carrier statements & resolve discrepancies.Handle receipts & application of premiums & fees received from clients & insurance companies.Book commissions received from Insurance companies.First level supervisor responsible for providing training, coaching, and oversight of a team.You'll be working on real client projects performing the following tasks (not exhaustive):
Operational Duties Review ledgers to identify items payable to Carriers/Clients/Sub Brokers and other entities.Provide payment back-ups to the payee for application of funds.Reconcile Carrier statement with WTW books of accounts.Liaise with client managers and carriers for payment issues, reconciliation discrepancies, and unallocated cash.Review open ledgers and perform small balance write-offs, offsets, etc.
as per the accounting guidelines.Handle clearance of uncashed/uncleared checks.Timely and effective responses to all queries, requests, corrections, etc.
received from field offices/carriers.Handle Intercompany Reconciliation by liaising with field offices and other WTW locations.Follow SOPs, Client/Carrier specifications, and adherence to all statutory requirements.Participate and contribute to potential process improvement areas.Review potential system and process enhancements as required.Allocate funds (EFT or Cheque) received from client, broker, or insurance company by researching relevant payment information received.Book commissions against relevant client/policy in the system based on documentation received from Insurance companies.Liaise with client managers and Insurance companies for resolving discrepancies and unallocated cash.Timely clearance of return commissions to Insurance companies to avoid any potential penalties.Follow Procedures, Client/Insurance Companies specifications, and adherence to all statutory requirements. QualificationsWhat You'll Bring We are looking for a highly driven individual with solid interpersonal skills.
A colleague looking to join a large and dynamic organization.
3 to 5 years of relevant professional experience, preferably within Accounting or Finance.Fluency in English and Portuguese (business level), with additional proficiency in a European language (e.g., French, Spanish, Italian) – minimum B2 level, ideally C1.Excellent written and verbal communication skills in English.Advanced proficiency in Microsoft Office 365, particularly Excel, Word, and PowerPoint.Knowledge of the insurance industry is highly desirable.Strong business communication abilities, both written and oral.Excellent time management skills, with a strong respect for deadlines.Demonstrated logical and analytical thinking.Proven ability in influencing and engaging stakeholders.High level of attention to detail, with a rigorous and dependable approach.Strong team spirit and a collaborative working style.Why WTW? At WTW, we offer more than just a job—we offer a career.
Here's what you can expect:
Work-Life Balance: Enjoy flexible working hours and hybrid working options to suit your lifestyle.Competitive Compensation: Benefit from an attractive, performance-related remuneration system.Global Exposure: Join an international consultancy with the security of a global corporation and renowned clients.Career Development: Experience a steep learning curve and ample opportunities for individual career growth through on-the-job learning and specialist training.Collaborative Culture: Work in a collegial, appreciative, and dynamic environment where decisions are made together.Impactful Work: Quickly take on responsibility and make an impact with direct customer contact.Community and Celebration: Participate in corporate events and celebrate our successes together.Join Us! Be part of a team that values innovation, excellence, and collaboration.
At WTW, your career is more than just a job—it's a journey.
Apply now and turn your potential into success with WTW!
Willis Towers Watson is an equal opportunity employer.


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