: Tempo Inteiro
Would you like to have an interesting and exciting job in a growing and innovative sector?
If your answer is Yes, then start working with us!
For our business in LISBON, PORTUGAL we are currently looking for a Customer Service Representative (male/ female).
Based in Lisbon, we are now recruiting Italian Speakers to our contact center.
As a CSR you will be responsible for handling hotel reservations, inquiries, outboundcalls to hotels/guests to arrange special requests.
Arvato is an internationally networked outsourcing services provider. We are service providers with a passion and devote ourselves to the success of our customers. At Arvato, more than 70,000 employees in over 40 countries go to work each day to boost the success of business customers around the world and across a wide range of industries. To do so, they design and implement custom-tailored solutions for all kinds of business processes along integrated service chains. These include data management, customer care, CRM services, supply chain management, digital distribution, financial services, qualified and individualized IT services.
Respond to customer inquiries regarding service and product related inquiries
Inform customer about specific products, services, policies and processes Your profile:
Excellent communication skills & high focus on customer satisfaction
Native language skills in Portuguese (verbal, reading, writing) + Strong English skills both spoken and written (C1 level)
Customer service-oriented with a high focus on customer satisfaction Your experience & skills:
First work experience in Service Center or similar business
Strong administration and organization skills
Keen eye for detail to ensure high accuracy
Very good PC skills
Modern working environment at an attractive location in Lisbon with good public transport connection
Welcoming and inclusive environment
A team ready to help you develop and grow
A multinational environment, different nationalities and cultures to work every day
Competitive salary & bonus system
To work in a flexible shift system
5 reasons to join us
Start an international career;
Join an award-winning team;
Possibility to work with prestigious brands;
Be part of an innovative and forward-thinking company;
Lisbon is a great place to live and work.
Please apply via our career site: https://goo.gl/22JeP6
Job Type: Full-time
Required license or certification:
Portuguese Work permit
Arvato Bertelsmann Portugal
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