B2B Customer Support Agent In Lisbon

Job Description In this position, you will be a B2B Customer Support Agent for a leading payment solutions provider.
Your Responsibilities: Provide top-tier B2B customer support by assisting business clients with inquiries, troubleshooting issues, and offering tailored solutions.
Engage with clients to ensure timely and effective resolution of concerns while maintaining a high level of professionalism.
Deliver excellent personalized service via communication channels including Phone, Email, and/or Chat.
Requirements: Native level of Spanish or Catalan and a C1 level of English.
Strong customer service orientation with previous experience in B2B support preferred.
Excellent problem-solving skills and ability to work independently.
Ability to multitask in a fast-paced environment.
Strong verbal and written communication skills.
Teamwork and interpersonal skills to provide a positive customer experience.
Flexibility to adapt well to change and work in a rotational shift environment.
What's in it for you?
Fixed-term contract of 1 year (30-day trial period).
Working hours: Monday-Sunday, rotating shifts including night shifts.
Salary Package: €870 gross/month x 14 months + complexity bonuses up to €50/month.
Meal vouchers: €7.23 per working day.
Private health insurance + dental plan after 6 months.
Relocation Package for candidates outside Portugal: 12-month accommodation in a shared apartment (€280/month deducted from payslip).
Flight ticket reimbursement (up to €400) after 6 months.
€20 monthly transportation reimbursement.
Fully paid training and opportunities for career growth.
About Lisbon A vibrant city with a rich cultural history and a large international community.
Affordable European capital city life.
Delicious Portuguese cuisine and famous cafe culture.
A friendly atmosphere with great work-life balance.
Warm climate all year round, with beaches close by.
About the Company Founded by two French entrepreneurs in 2000, our client has grown into one of the largest global customer experience solution providers.
With over 75,000 multilingual employees in 50+ countries, they partner with top brands worldwide.
They are now expanding their Lisbon hub and looking for new team members to join their journey.