Our client thrives on the belief that exceptional people create outstanding products.
Since 2010, they have been equipping sales and marketing teams worldwide with powerful, user-friendly software tools designed to accelerate and simplify their workflows.
With over 100,000 companies in 179 countries relying on their cloud-based solutions, they've become one of Estonia's leading tech innovators.Our client is seeking a B2B Customer Care Specialist to join their dynamic Lisbon team.
In this role, you'll provide exceptional support to French-speaking clients while collaborating with various teams to ensure customer satisfaction and loyalty.
If you're passionate about problem-solving, building relationships, and being part of a global team, this role is for you.Your Responsibilities in the Role of B2B Customer Care:As a key member of the team, you'll be responsible for:- Providing first-class assistance to clients via emails, chat and phone, resolving inquiries in a timely and professional manner.- Troubleshooting technical issues and delivering tailored solutions to meet customer needs.- Collaborating with product, engineering, and customer success teams to stay updated on the latest features and enhancements.- Guiding both new and existing customers to maximize their use of the company's tools and services.To succeed in this role, you'll need:- Fluency in French and English- At least 1 year of experience in customer-facing roles (e.G., customer support, sales, or account management).- Strong interpersonal and communication skills, both verbal and written.- The ability to multitask and manage multiple customer interactions simultaneously.- Confidence in using tools like CRM platforms (Salesforce, Zoho) and helpdesk software (e.G., Zendesk, Intercom, Freshdesk).Why Join the Team?This is more than a job—it's an opportunity to grow and thrive in an empowering environment.
Here's what's in store for you:- A people-first company culture that values diversity, collaboration, and innovation.- A vibrant, multicultural team representing over 50 nationalities, with offices in Lisbon, Prague, Berlin, New York, and more.- Hybrid work model to support a balanced personal and professional life.- Opportunities for career growth with access to internal and external training programs.- A competitive salary package with amazing perks, including an annual bonus, health insurance, meal allowance, flexible benefits (e.G., transport, technology), and more.- A supportive environment where your ideas are not only heard but encouraged and implemented.Ready to Make an Impact?If you're excited to join a fast-growing, customer-centric company that's shaping the future of sales and marketing tools, apply today and take the next step in your career!Our client is an equal-opportunity employer committed to building an inclusive workplace where everyone feels valued, regardless of their background.#J-18808-Ljbffr