Application Production Support M/F

The candidate will provide application support within the Banking and Financing Services area.
Will be dedicated to Artificial Intelligence group applications which include mainly Chatbot, RPA, Document Intelligence and others.
The goal of the Application Production team is to prepare a suitable application's environment and maintain it up and running providing an effective, responsive and proactive level of support.
Responsibilities Technical support of all the environments hosting applications, both locally developed and third parties internally hostedEnsuring the specialist support to the IT development and Application Support teamManage applications migrations/re-hostingCoordinate the change management for all the applications in scopeCollaborate to the changes on the infrastructure hosting the applications in scopeContribute to global/local strategic projectsMain Activities Responsible for deploying application by setting up the environments according to standards, troubleshooting and producing accurate documentationNeed to be flexible and adaptable as well as having a broad technical hands-on knowledge of different application technologies and enterprise infrastructure (cloud).Ensures that the solution is always operational and optimal (capacity, upgrades, performance, obsolescence, etc.
)Adopts global and departmental guidelines, IT best practices and IT Security recommendationsDefine tactical solutions to resume processes as quickly as possibleContribute to solve incidents and find out the root causeGuarantees the on-call availability during the required time windows or at the weekend for extraordinary activitiesPerform regular reviews of scripts before UAT phasePerform a regular report to Project Manager/Technical Leader of server and application points to improvePropose and implement optimizations for the project (can be linked to server configuration, rewrite of scripts)Perform capacity planning for projects at least once a yearProvide support to projects regarding definition of solutionsParticipate in the standardization of practicesParticipate in the validation of migrations done of servers instancesParticipate in the evolution of servers toolsAt least 5 years-long experienceTeamwork attitude: work cooperatively toward a common objectiveAccuracy: manage details to fully achieve required objectives and safeguard the contextStress management and self-control: be able to switch quickly from one topic to another, handle multiple incoming inquiries, control the external pressure without losing clear thinkingProblem solving: consider issues by gathering relevant information, analyzing data, evaluating alternatives to find tactical solutionsStrong analytical skills: break down problems into components by identifying relevant issues and recognizing connectionsResponsiveness: promptly address needs based on understanding their priorities and constraintsAutonomy: manage own work in order to take the appropriate actionsProactivity: be able to anticipate issues or new technical requirements thus addressing to the appropriate teams/colleaguesMain Tasks: Support the business in their IT needs and understand the business workflows and scenariosProvide business, team members and other project/task partnering teams updates on the issue/task/projectUnderstand the underlying issue and the associated patch fix/release and identify systemic issues.
Contribute towards better post-release checkoutsImprove day to day tasks by writing scripts and automating tasks that are procedure-orientedAvailability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the teamProfileTechnical Skills: Application Performance Monitor (Dynatrace preferable)General IT infrastructure knowledgeParticular knowledge and experience with RedHat LinuxExperience in Continuous Delivery context, Industrialization/automatization of deliveries, deployments, rollbacks.Cloud Experience Kubernetes e cloud managed services (AWS, Azure or IBM Cloud), middleware (VIP, WAF, RDBMS, NoSQL, File Storage)Language Skills: Soft Skills: Autonomous and proactive personTeam playerThink out-of-the-box and come up with new ideas/improvements for the processesOrganizational SkillsPresentation of the group Consort Portugal, set up in 2021 to meet the challenges of offshoring, is now focusing on digital services for local companies:
Support the offshoring strategies of the Group's customers, particularly in Europe;Offer Portuguese economic players the expertise of its 2 communities: Consortis, leader in managed infrastructure services, and Consortia, expert in Data, Digital Development and Media Engineering.Consort Portugal's culture encourages autonomy and individual responsibility.
In-house training and support from the management team, and the commitment of each individual, contribute to a high level of technical skills and quality services.
Consort Portugal implements the Group's HR policies, mobilizing its energies to promote individual well-being and inclusion.

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