AnÚNcio De Emprego: Financial Services - Collections Specialist (M/F)

AnÚNcio De Emprego: Financial Services - Collections Specialist (M/F)


AnÚNcio De Emprego: Financial Services - Collections Specialist (M/F)

Detalhes da Vaga

Distrito: Lisboa - Concelho: Lisboa
Empregador: GiGroup
Tipo de contrato: Tempo Inteiro
Data de publicação: 16-5-2018
Zona Lisboa
Categoria da oferta Gestão de Empresas / Economia

Descrição da oferta:

GiGroup is recruiting for one of the most famous and prestigious companies in the world in the market of health & food.
Main responsibilities

-Execution of operational O2C activities: Demand Capture
-Ensure the accuracy and timeliness of services delivered to IBPs is in accordance with Service Level Agreements as agreed and signed with the IBP.
-Ensure Total Service Quality levels to the Stakeholders, adhering to E2E standardization.

Main Tasks:
-Execute accurately and timely daily activities and functions in:
-Ensuring Demand is captured within Global and/or Market SLA's, through both manual and electronic order methods;
-Liaise with Centre of Competence and Reference / Master Data to resolve exceptions/ failures for electronic and digitalized demand capture within the time period of defined service level agreement;
-Provide analysis and input into root cause resolution of demand failures, supporting 1 touch orders;
-Perform periodic activity relevant reviews with stream Lead;
-Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
-Analyze and check KPIs on quality of services provided and present during DORs;
-Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving;
Ideal Profile:
Master degree in Accounting/ Finance/Economics; (preferential)
Previous Customer Service and/or O2C experience
Previous Supply Chain experience and advantage
Knowledge of the language of the Market that is serviced (level depends on specific function);
English - intermediate level

What we offer:
Above average salary package;
Performance premiums;
Focus on your growth inside the company;
Meal Allowance;
Reallocation Package if you?re coming from abroad.

Please send your CV: *** Candidatura Online ***

Ciudad: lisboa

Fonte: Empregos_Org


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